Overview
The KORE Platform provides a robust Single Sign-On (SSO) solution for seamless access across our suite of products and allows integration with your organization's own Identity Provider. See https://help.koresoftware.com/hc/en-us/articles/22543920363799-KORE-Platform-Overview
To configure SSO with KORE, Azure/Entra AD needs to "allow" our Platform to federate with your Azure/Entra Tenant through a process called Azure Consent. KORE will work with your organizations IT team to configure SSO.
Preparing the change
Grant permissions
First, an admin of your Azure/Entra environment must provide consent to KORE to connect to your system. KORE will provide a URL to begin the process. This URL can only be used by an Administrator and will install KORE's Enterprise Azure/Entra Application into your environment. This is used to give KORE's platform permissions to authenticate with your tenant.
- Open the page and enter the domain(s) of users in your Azure/Entra AD Tenant that require access to KORE products. If you have more than one domain, enter them as comma separated values (for example: @koresoftware.com,@koreinteractive.com)
- Click the "Next" button. The system will validate the Tenant ID of the domain(s) entered.
- If no errors, click "Next" and you'll be redirected to Microsoft's site
- Sign in there if you haven't already, then review and accept KORE's permissions request.
You'll then be redirected back to KORE's site which shows a success message.
Note: If you ever need to revoke these permissions, visit portal.azure.com and select Azure Active Directory. Search for the KORE Software Connect enterprise application, then open its properties and delete it. This will prevent your KORE CRM products from working.
Access to the Azure App
If you wish to restrict access to the Azure App to certain users, we'd recommend creating a user group and attaching that group to the App. Any user that uses a KORE product through SSO will need to be in this group.
Activating the change
After completing the steps above, your KORE Success consultant will schedule a time with you to activate the new authentication method. We can do this outside of your normal business hours to avoid any disruption.
At the scheduled time, KORE will switch to the new authentication method and verify that the system is working. If there’s any problem, we’ll revert the change and follow up with you to troubleshoot.