When KORE Ticketing syncs data between Archtics and your CRM, the data is stored within the Contact entity. Depending on which system you're accessing, each field may have a different name. The following table shows Archtics contact fields and how they are mapped to other systems.
| Archtics Field | CRM Label / Description | Dynamics Field | Salesforce Field | KORE Field |
| acct_id | Primary account number | kore_primaryarchticsid | koreps__Primary_Archtics_Id__c | KORE_PrimaryAccountNumber |
| acct_id (CSV) | Account numbers | kore_archticsids | koreps__Archtics_IDs__c | KORE_AccountNumbers |
| city | City | address1_city | MailingCity | city |
| company_name | Account | parentcompanyid | AccountId | sf_accountid |
| country | Country | address1_country | MailingCountry | country |
| cust_email.email_addr | emailaddress1 | |||
| custphone.phone_number_formatted (phone_type = 'c') | Mobile phone (cell phone) | mobilephone | MobilePhone | mobilephone |
|
custphone.phone_number_formatted (phone_type = 'd' or 'w') |
Work phone | telephone1 | Phone | workphone |
| custphone.phone_number_formatted (phone_type = 'e' or 'h') | Home phone | telephone2 | HomePhone | homephone |
| custphone.phone_number_formatted (phone_type = 'f') | Fax | fax | Fax | fax |
| name_first | First name (given name) | firstname | FirstName | firstname |
| name_last | Last name (family name) | lastname | LastName | lastname |
| name_title | Job title | jobtitle | Title | jobtitle |
| name_type | KORE Ticketing contact type | koreps_ticketingContactType | koreps_ticketingContactType__c | kore_ticketingContactType |
| state | State / Province | address1_stateorprovince | MailingState | state |
| street_addr_1 | Address line 1 | address1_line1 | MailingStreet | addressline1 |
| street_addr_2 | Address line 2 | address1_line2 | addressline2 | |
| zip | Postal code (ZIP code) | address1_postalcode | MailingPostalCode | zip |