When you open a KORE support ticket regarding Archtics / Ticketmaster, please be sure to include these details so we can help you most effectively:
Brief (1-2 sentence) description of the issue
- There are additional records in DWA tables that we do not currently see in Archtics.
- We seem to be missing records in DWA that are currently visible in Archtics.
Specific example data
Specific events or seat locations are usually the most helpful, depending on the issue. Examples:
- Seat loc 101/A/1-2 for event_name ABC1234 is missing from archtics.ticket
- Record x is missing from archtics.xxxx
Queries and/or reports you're using
SELECT * FROM archtics.ticket WHERE event_name = 'ABC1234' AND section_name = '101' AND row_name = 'A';
Screenshots and/or exported data
- V_ticket export for event ABC1234
- V_ticket_expanded for eventABC1234
- Screenshots of Archtics account where seat loc 101/A/1-2 is currently active in Archtics
Other relevant information
- We can access this with an admin account, but not as a normal user