Features
- Ticketing module overview
- Activity screen (aka call screen)
- Ticketing Data Manager (TDM)
- Touchpoints
- Ticket groups
- Service cases
Setup and configuration
- Customize TSOs and the activity screen
- Touchpoints setup
- How to edit Category and Sub-Category fields in the Call Screen for Dynamics
- Adding fields to the call screen
- Call screen configuration
- Hustleboard groups and rules