Ticketing & Fan Engagement

Features

• Ticketing module overview
• Activity screen (aka call screen)
• Ticketing Data Manager (TDM)
• Touchpoints
• Ticket groups
• Service cases

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Setup and configuration

• Customize TSOs and the activity screen
• Touchpoints setup
• How to edit Category and Sub-Category fields in the Call Screen for Dynamics
• Call screen configuration
• Hustleboard groups and rules
• Integration config options

Ticket sales opportunities (TSOs)

• Ticket Sales Opportunities (TSOs) overview
• Automatic closing of TSOs
• Salesforce opportunities
• Link Archtics transactions to a Salesforce opportunity

Fan Finder

• Fan Finder workflow
• Using Fan Finder with Advanced DWA Querying
• Salesforce Campaign Members
• Fan Finder Eloqua Integration

Ticketing integrations

• Incremental updates
• Deduplication and the mapping table
• Deduplication rules
• Primary and secondary contact information
• Merging and deleting ticketing accounts
• MultiDB

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Archtics

• Archtics ticket plan processing
• Archtics integration overview
• Terminology
• Initial load (Archtics)
• Secondary customer names
• Ticketmaster Host data

AXS and Flash Seats

• AXS and Flash Seats integration overview
• Initial load (AXS and Flash Seats)