Features
- Ticketing module overview
- Activity screen (aka call screen)
- Ticketing Data Manager (TDM)
- Touchpoints
- Ticket groups
- Service cases
Setup and configuration
Ticket sales opportunities (TSOs)
Fan Finder
Ticketing integrations
- Incremental updates
- Deduplication and the mapping table
- Deduplication rules
- Primary and secondary contact information
- Merging and deleting ticketing accounts
- MultiDB
Archtics
- Archtics integration overview
- Terminology
- Initial load (Archtics)
- Secondary customer names
- Archtics ticket plan processing
- Ticketmaster Host data