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  2. Ticketing & Fan Engagement

Ticketing & Fan Engagement

Integrate your ticketing system and CRM to target the right fans at the right time, using your most accurate data.

Features

  • Ticketing module overview
  • Activity screen (aka call screen)
  • Ticketing Data Manager (TDM)
  • Touchpoints
  • Ticket groups
  • Service cases
See all 7 articles

Setup and configuration

  • Customize TSOs and the activity screen
  • Touchpoints setup
  • How to edit Category and Sub-Category fields in the Call Screen for Dynamics
  • Call screen configuration
  • Hustleboard groups and rules
  • Integration config options

Ticket sales opportunities (TSOs)

  • Ticket Sales Opportunities (TSOs) overview
  • Automatic closing of TSOs
  • Salesforce opportunities
  • Link Archtics transactions to a Salesforce opportunity

Fan Finder

  • Fan Finder workflow
  • Using Fan Finder with Advanced DWA Querying
  • Salesforce Campaign Members
  • Fan Finder Eloqua Integration

Ticketing integrations (all vendors)

  • Incremental updates
  • Deduplication and the mapping table
  • Deduplication rules
  • Primary and secondary contact information
  • Merging and deleting ticketing accounts
  • MultiDB
See all 7 articles

Archtics integration

  • Archtics integration overview
  • Terminology
  • Initial load (Archtics)
  • Secondary customer names
  • Archtics ticket plan processing
  • Ticketmaster Host data
See all 7 articles

Other vendor integrations

  • AXS and Flash Seats - overview
  • AXS and Flash Seats - initial load
  • Ticketek
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